Service Science The Foundations of Service Engineering and Management
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of ser...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
:
Wiley
2014.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629438106719 |
Tabla de Contenidos:
- ""Title Page""; ""Copyright""; ""Dedication""; ""Foreword""; ""Foreword""; ""Preface""; ""Acknowledgments""; ""Chapter 1: Evolving and Holistic View of Service""; ""1.1 What is Service?""; ""1.2 Different Perspectives on Service""; ""1.3 The Lifecycle of Service""; ""1.4 Service Encounters Throughout the Lifecycle of Service""; ""1.5 The Economic Globalization""; ""1.6 The Evolving and Holistic View of Service""; ""1.7 Summary""; ""References""; ""Chapter 2: Definition of Service""; ""2.1 From Manufacturing to Service: The Economic Shift""
- ""2.2 Total Service Lifecycle: The Service Provider's Perspective""""2.3 A Service Definition for this Book""; ""2.4 Final Remarks""; ""References""; ""Chapter 3: The Need for the Science of Service""; ""3.1 A Brief Review of the Evolution of Service Research""; ""3.2 Service as a Process of Transformation""; ""3.3 Formation of Service Encounters Networks""; ""3.4 Inherent Nature of Sociotechnical Service Systems""; ""3.5 Digitalization of Service Systems""; ""3.6 An Innovative Approach to Developing Service Science""; ""References""; ""Chapter 4: Service Science Fundamentals""
- ""4.1 The Fundamental Laws of Service: A Systemic Viewpoint""""4.2 The Service Encounter Sociophysics""; ""4.3 Service Science: A Promising Interdisciplinary Field""; ""4.4 Final Remarks""; ""References""; ""Chapter 5: Organizational and IT Perspectives of Service Systems and Networks""; ""5.1 Service as an Offering of A Service System""; ""5.2 Putting People First""; ""5.3 Controllable and Tractable Service Systems in Pursuit of Smarter Operations""
- ""5.4 Competitiveness, Sustainability, and Innovation: Systems Approaches to Explore The Sociotechnical Natures of Service Systems and Networks""""5.5 Final Remarks""; ""Acknowledgment""; ""References""; ""Chapter 6: Computational Thinking of Service Systems and Networks""; ""6.1 Monitoring and Capturing People-Centric Service Network Dynamics in Real Time""; ""6.2 Computational Thinking of Service Systems and Networks""; ""6.3 Modeling of a Configurable and Competitive Service System""; ""6.4 Service Systems' Performance: Metrics and Measurements""
- ""6.5 PDGroup as an Exploratory Example of Service Systems Modeling""""6.6 Conclusions""; ""Acknowledgment""; ""References""; ""Chapter 7: Education as a Service and Educational Service Systems""; ""7.1 Systems of Schooling: Service Science's Perspective""; ""7.2 A Quality Control and Management Case Study for Resident Education: The Systems Perspective""; ""7.3 Off-Campus Learning: An Example of High School STEM Education Enhancement""; ""7.4 A Lifecycle and Real-Time-Based Approach to Service Engineering and Management""; ""7.5 Summary""; ""Acknowledgment""; ""References""
- ""Chapter 8: Online Education Service and MOOCs""
