Key business solutions : essential problem-solving tools and techniques that every manager needs to know

Key business solutions essential problem-solving tools and techniques that every manager needs to know

This book explains how to resolve every challenge faced on a day-to-day basis in your business by presenting an unbeatable inventory of proven problem solving tools and techniques to help you tackle your toughest business dilemmas effectively. You will learn how to: ·    Overcome any business challe...

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Detalles Bibliográficos
Otros Autores: Weiss, Antonio E., author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Harlow, England ; New York, New York : Financial Times/Prentice Hall [2011]
Edición:1st edition
Colección:Financial Times
Materias:
Problem solving.
Management.
Libros electrónicos.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629432706719
Tabla de Contenidos:
  • Cover
  • Key business solutions
  • Contents
  • about the author
  • acknowledgements
  • Publisher's acknowledgements
  • Introduction
  • Part one The OBTAIN problem-solving process
  • Outline the question
  • The problem may be big, but it should fit on one page
  • The key issues you need to know to solve the problem
  • Break down the issues
  • Untangling the mess
  • Prioritise your workload to maximise your effort: output ratio
  • Test the hypothesis
  • You are the doctor, the problem is your patient
  • Analyse the problem
  • Without data you have nothing
  • Insightful interviewing
  • If you want to get to the root cause of the problem, just ask 'why?'
  • Making spreadsheet models easy
  • Imagine the solution
  • Devising the optimal solution
  • Making change happen
  • Notify the stakeholders
  • Writing compelling reports
  • Making great presentations
  • Managing the stakeholders
  • Understand who your stakeholders are and how to communicate with them
  • Trust makes the world go around
  • You are the most important stakeholder
  • Managing the team
  • setting up the team to ensure success
  • Helping others reach their goal
  • Feedback works both ways
  • A final thought
  • Part two Critical business tools and frameworks
  • Critical business tools and frameworks
  • 4Ps of marketing
  • 5Cs of strategy
  • Ansoff matrix
  • BCG growth-share matrix
  • Benchmarking
  • Brainstorming
  • De Bono's six thinking hats
  • Drill-down analysis
  • Kano analysis
  • McClelland's theory of needs
  • McKinsey 7s framework
  • PesTeL
  • Porter's five forces
  • SWOT
  • Value chain analysis
  • Appendix: How the tools and techniques fit into the OBTAIN process
  • Further reading and references
  • Index.

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