Dealing with people you can't stand how to bring out the best in people at their worst
The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes small...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill
2012.
[2012] |
| Edición: | Revised and expanded third edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629419406719 |
Tabla de Contenidos:
- Intro
- Acknowledgments
- Introduction
- PART 1 Getting to Know the People You Can't Stand
- 1 The 10 ( +3) Most Unwanted List
- 2 The Lens of Understanding
- 3 The Road to Hel l Is Paved with Good Intentions
- 4 From Conflict to Cooperation
- 5 Listen to Understand
- 6 Reach a Deeper Understanding
- 7 Speak to Be Understood
- 8 Get What You Project and Expect
- 9 How to Change Your Attitude
- PART 3 Bringing Out the Best in People at Their Worst
- 10 The Tank
- 11 The Sniper
- 12 The Know-It-All
- 13 The Think-They-Know-It-All
- 14 The Grenade
- 15 The Yes Person
- 16 The Maybe Person
- 17 The Nothing Person
- 18 The Whiner
- 19 The No Person
- 20 The Judge
- 21 The Meddler
- 22 The Martyr
- 23 What If People Can't Stand You?
- PART 4 Communication in a Digital Age
- 24 Communication and the Challenge of Technology
- 25 The Eight Ounces of Prevention in Phone Communication
- 26 The Eight Ounces of Prevention in E-mail Communication
- Afterword: How to Take the Big Step of Applying the Little Steps in This Book
- About the Authors
- An Invitation from the Authors.
