Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value

Customer service supply chain management models for achieving customer satisfaction, supply chain performance, and shareholder value

DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management U...

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Detalles Bibliográficos
Autor principal: Oliveira, Alexandre (-)
Otros Autores: Gimeno, Anne
Formato: Libro electrónico
Idioma:Inglés
Publicado: Upper Saddle River, N.J. : Pearson Education 2014.
Edición:1st edition
Materias:
Customer services.
Customer relations.
Business logistics.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629415706719

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