Trust and partnership strategic IT management for turbulent times
Proven methodologies to enhance business value by exploiting the latest global technology trends and best business and IT practices There is no doubt that a tidal wave of change is hitting the area of business technology; new business models are forming around the cloud, new insights on how an enter...
| Otros Autores: | , , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
Wiley
2014.
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| Edición: | 1st edition |
| Colección: | Wiley CIO series.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629376906719 |
Tabla de Contenidos:
- Cover; Series Page; Title Page; Copyright; Preface; Part One: The Challenges; Chapter 1: Business and IT in Turbulent Times; Turbulence and Uncertainty Challenge Enterprises; This Is Not about Alignment (Entirely); The Problem of Business and IT Relationships; Strategic IT Management Changes the Mental Models about IT in the Enterprise; To Whom Are We Writing? Who Is Our Audience? Whose Mental Models Are We Changing?; Notes; Chapter 2: The Barrier; Trust and Performance Are Highly Correlated; Trust and Partnership Are Highly Correlated
- Context and Performance Affect Trust and Ability to PartnerTrust and the Total Value Performance Model; Trust and Governance; A Case of Broken Trust; The Role of Executive Leadership; Notes; Chapter 3: A Staircase to Trust; What Is Trust?; Dimensions of Trust; Trust Improves Business Performance; Can Trust between Business and IT Be Built?; Personal Trust versus Organizational Trust; Maslow's Hierarchy of Needs and IT; Business Requirements for Total Value Performance; How Does Trust Affect IT Strategy in Turbulent Times?; Producing Business Outcomes-An Assessment; References; Notes
- Chapter 4: IT Strategy in Turbulent EnvironmentsChange and Turbulence Defined; How Do Organizations Cope with Change and Turbulence?; Assessing Turbulence in the Enterprise; Organizational Capabilities and Environmental Turbulence; How Do IT and IT Management Cope with Turbulence and Change?; Producing Business Outcomes Despite Turbulence and Uncertainty: An Assessment; References; Notes; Chapter 5: Turbulence in Information Technology; History of Technology Turbulence; The Impact of Technology Turbulence; Enterprise Implications Based on Turbulence in IT; Technology Turbulence Assessment
- ReferencesNotes; Chapter 6: The Effects of IT Sourcing; The IT Services Supplier as a Strategic Concern; Strategic IT Outsourcing; The Impact of Trust and Turbulence; Looking Ahead9; References; Notes; Part Two: Principles for Transforming Business in Turbulent Times; Chapter 7: Requirements for Strategic IT Management; The Impact of Turbulence and Trust; The Impact of Turbulence; The Impact of Trust; Turbulence and Trust: Requirements for Business-IT Partnership; Demand and Supply Management of IT; Demand and Supply Impact on Outsourcing; To Conclude: The Need for Relational Governance
- Self-Assessment: IT CompetenciesNotes; Chapter 8: The Service Relationship; IT Is a Service Business; Service Performance Is the Foundation for IT Credibility and Trust; IT Service Management Is Critical; So What?; Conclusion and Scorecards; Scorecard Evaluation20; Notes; Chapter 9: The Partnership Relationship; Reasons for the Business-IT Partnership; Defining the Business-IT Partnership; Dealing with Culture, Behavior, and Silos; Implementing the Business-IT Partnership; Engaging the Business; Implementing Partnerships Requires Agreement on Roles for the Partners; Is This a Real Problem?
- "Teaming" Is the New Partnership
