Eliminating 'us and them' : using IT governance, process, and behavioral management to make IT and the business 'one'

Eliminating 'us and them' using IT governance, process, and behavioral management to make IT and the business 'one'

Challenging popular notions of what it takes for IT organizations to succeed, IT governance evangelist at CA Technologies Steve Romero presents many of the theories and ideas around IT governance, the key components of successful process management, and behavioral management as key factors in IT...

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Detalles Bibliográficos
Autor principal: Romero, Steven (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : Apress 2011.
Edición:1st ed. 2011.
Materias:
Information technology > Management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629355906719
Tabla de Contenidos:
  • Chapter 1: Us and Them
  • Chapter 2: When IT Is “Us” and “Them”
  • Chapter 3: Falling in Love with IT Governance
  • Chapter 4: The State of IT Governance
  • Chapter 5: IT Governance Decisions
  • Chapter 6: IT Governance Mechanisms
  • Chapter 7: IT Governance Processes
  • Chapter 8: Beginning the IT Governance Journey
  • Chapter 9: Process (and Why Everyone Hates It)
  • Chapter 10: How I Fell in Love with Process
  • Chapter 11: Barriers to Process
  • Chapter 12: Understanding Process
  • Chapter 13: Process Design
  • Chapter 14: Process Implementation
  • Chapter 15: Process Management
  • Chapter 16: Process Roles
  • Chapter 17: Process Governance
  • Chapter 18: Employee Empowerment
  • Chapter 19: The Link Between Behavioral Management, IT Governance and Process
  • Chapter 20: The Critical Nature of Enterprise Values
  • Chapter 21: Process-centric Values and Behaviors
  • Chapter 22: The Challenges of Behavioral Management
  • Chapter 23: Walking the Talk
  • Chapter 24: Why Hasn’t IT Fixed It?
  • Chapter 25: IT Governance, Process, and Organizational Behavior

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