Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión
A guide to ISO/IEC 20000 - implementation and certification ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices. It will reassure your customers that your company is efficient, reliable and...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
IT Governance Publishing
2012.
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| Edición: | 1st edition |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629336906719 |
