Cita APA (7a ed.)

McLean, D. (2013). Integrated measurement: KPIs and metrics for ITSM : a narrative account (1st edition.). IT Governance Publishing.

Cita Chicago Style (17a ed.)

McLean, Daniel. Integrated Measurement: KPIs and Metrics for ITSM : A Narrative Account. 1st edition. Cambridgeshire, United Kingdom: IT Governance Publishing, 2013.

Cita MLA (9a ed.)

McLean, Daniel. Integrated Measurement: KPIs and Metrics for ITSM : A Narrative Account. 1st edition. IT Governance Publishing, 2013.