The Apple experience : the secrets of delivering insanely great customer service

The Apple experience the secrets of delivering insanely great customer service

This title is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple's retail space, and extensive research into the company's training programs.

Bibliographic Details
Other Authors: Gallo, Carmine, author (author)
Format: eBook
Language:Inglés
Published: New York : McGraw-Hill [2012]
Edition:1st edition
Subjects:
Apple Computer, Inc.
Customer services.
Consumer satisfaction.
Creative thinking.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629327006719
Description
Summary:This title is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple's retail space, and extensive research into the company's training programs.
Item Description:Includes index.
Physical Description:1 online resource (xviii, 234 p. ) ill., ports
Bibliography:Includes bibliographical references and index.
ISBN:9781280118081
9780071793216
9786613522375

Similar Items