APA (7th ed.) Citation

Gallo, C. (2012). The Apple experience: The secrets of delivering insanely great customer service (1st edition.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Gallo, Carmine. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service. 1st edition. New York: McGraw-Hill, 2012.

MLA (9th ed.) Citation

Gallo, Carmine. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service. 1st edition. McGraw-Hill, 2012.