Cita APA (7a ed.)

Kamin, M. A. (2010). 10 Steps to Successful Customer Service (1st edition.). American Society for Training & Development.

Cita Chicago Style (17a ed.)

Kamin, Maxine Author. 10 Steps to Successful Customer Service. 1st edition. [Place of publication not identified]: American Society for Training & Development, 2010.

Cita MLA (9a ed.)

Kamin, Maxine Author. 10 Steps to Successful Customer Service. 1st edition. American Society for Training & Development, 2010.