Emotional intelligence managing emotions to make a positive impact on your life and career
From the author of the bestselling Mindfulness: Be Mindful. Live in the Moment. With her bestselling book Mindfulness, Gill Hasson has helped thousands of people worldwide to be calm, collected and live in the moment. Now she is here to help us increase our Emotional Intelligence and become bette...
| Otros Autores: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
West Sussex, England :
John Wiley & Sons
2014.
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| Edición: | First edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629275606719 |
Tabla de Contenidos:
- Cover; Title page; Copyright page; Dedication; Contents; Introduction; What is emotional intelligence?; Understanding emotions; Managing emotions; Why emotional intelligence matters; Emotional intelligence at work; PART ONE: Understanding Emotions; 1: What Emotions Are and Why We Have Them; What are emotions?; Behavioural aspects; Physical aspects; Cognitive aspects of emotions; The science of emotions; Intuition; The function of emotions; Physical safety value; Social value; Creative value; Positive and negative emotions - why are some emotions "good" and others are "bad"?
- Emotions have a positive intent2: Identifying and Understanding Emotions; Can single words describe emotions?; Emotional awareness: identifying emotions; Label the emotion; Identify and understand emotions - other people's; Cultural influences; Emotions are complex; Categorizing emotions as a way to help us identify and understand them; 3: Strategies to Begin Managing Your Emotions; Take responsibility for your emotions; Know your emotional triggers; Stop and think; Manage the physical feelings; A range of strategies to manage your behaviour; Consider your options and take action
- Feed the other tigerReflect; Talk about how you feel; Managing other people's emotions; PART TWO: Managing Emotions; 4: Managing Emotions with Better Communication; Managing other people's feelings and emotions; Cultural differences; Develop your observational skills; Managing your own emotions using non-verbal communication; Verbal communication; Active listening; Identify good listeners; Asking questions; Practise active listening; Talking to other people; 5: Managing Emotions by Being Assertive; How to be assertive; Identify how you feel; Be clear and direct
- Acknowledge what the other person says and feelsAccept the response but stand your ground; Negotiate and cooperate; How to say what you do not want: the key points; How to say what you do want: the key points; Other things to consider when being assertive; 6: Managing Emotions Through Positive Thinking; Self-talk; How to become a positive thinker; Beliefs and thoughts; Train your brain to think positively; Practise positive thinking; Flow activities; Where to find Flow; PART THREE: Putting It into Practice; 7: Understanding and Managing Anxiety; What is anxiety?; Manage the physical feelings
- Manage your thoughts - think positiveManage your behaviour; Communicate: talk about it; Managing other people's anxiety: how can you help?; Be assertive: set limits, negotiate and compromise; 8: Understanding and Managing Anger; What is anger?; How to manage anger; Manage the physical feelings; Positive thinking; Respond assertively; What to say; Managing someone else's anger; 9: Understanding and Managing Disappointment; What is disappointment?; Manage disappointment; Acknowledge what you are feeling and take your time; Be assertive with yourself; move on; Think positive; Gain perspective
- Managing someone else's disappointment
