The facebook era tapping online social networks to market, sell, and innovate

“Clara’s book is a fun read and can be useful to anyone who wants to learn more about this powerful new era we’re in of social business.” – Tony Hsieh , CEO, Zappos NEW Best Practices and Techniques for Growing Your Business with Facebook, Twitter, and LinkedIn! Completely Updated! • Five new chapte...

Descripción completa

Detalles Bibliográficos
Otros Autores: Shih, Clara Chung-wai, author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Upper Saddle River, NJ : Prentice Hall 2011.
Edición:2nd ed
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629235806719
Tabla de Contenidos:
  • The fourth revolution
  • The new social norms
  • How relationships and social capital are changing
  • Social networking across your organization
  • Sales in the facebook era
  • Customer service in the facebook era
  • Marketing in the facebook era
  • Innovation and collaboration in the facebook era
  • Recruiting in the facebook era
  • Step-by-step guide to social networking for business
  • How to : develop your facebook era plan and metrics
  • How to : build and manage relationships on the social web
  • How to : engage customers with facebook pages and twitter
  • How to : advertise and promote on the social web
  • Social networking strategy
  • Advice for small business
  • Advice for nonprofits, healthcare, education, and political campaigns
  • Corporate governance, strategy, and implementation
  • The future of social business.