Warranty claims reduction a modern approach with continuous improvement techniques
Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits thro...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, FL :
Productivity Press, an imprint of Taylor and Francis
2014.
|
| Edición: | First edition |
| Colección: | Productivity Press Book
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629215706719 |
Tabla de Contenidos:
- Front Cover; Contents; List of Figures; List of Tables; Preface; About the Author; Chapter 1: Warranty Claims; Chapter 2: Understanding the Real Warranty Costs; Chapter 3: Traditional Methods of Reducing Warranty Cost; Chapter 4: Principles of the Modern Approach; Chapter 5: Other Warranty Reduction Actions; Chapter 6: Warranty System Productivity Improvement; Chapter 7: Improving the Service Department Itself; Chapter 8: Warranty Cost Reduction Training for Employees and Customers; Chapter 9: Reducing Warranty Claims by Quality Improvement; Chapter 10: Feedback to Manufacturing
- Chapter 11: Reducing Warranty Claims by Reliability ImprovementChapter 12: Determining Causes for Developing Corrective Actions; Chapter 13: Developing Corrective and Preventive Actions; Chapter 14: Feedback to Engineering; Chapter 15: Planning and Implementing Your Improvements; Appendix A: Warranty Cost Tracking Chart; Appendix B: Gauge R&R Forms; Appendix C: Worksheets for Determining Root Cause; Back Cover
