Service intelligence : improving your bottom line with the power of IT service management
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Manageme...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified]
Prentice Hall
2012
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629193806719 |
Tabla de Contenidos:
- ITSM 101: from data to wisdom
- ITSM: the business asset
- The service
- The IT service provider
- The negotiation
- The service agreement
- The partnership in action
- Service performance in action
- The bottom line.
