Cita APA (7a ed.)

Taylor, S. A. (2012). Service intelligence: Improving your bottom line with the power of IT service management (1st edition.). Prentice Hall.

Cita Chicago Style (17a ed.)

Taylor, Sharon Author. Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management. 1st edition. [Place of publication not identified]: Prentice Hall, 2012.

Cita MLA (9a ed.)

Taylor, Sharon Author. Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management. 1st edition. Prentice Hall, 2012.