Practical Zendesk administration

Practical Zendesk administration

Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with exa...

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Detalles Bibliográficos
Otros Autores: Vaughan, Stafford, author (author), de Young, Anton, author (author of introduction etc), Svane, Mikkel, author of introduction, etc (editor), Loukides, Michael Kosta, editor (proofreader), Oram, Andrew, editor (cover designer), Monaghan, Rachel, proofreader (illustrator), Comer, Randy, cover designer, Demarest, Rebecca, illustrator
Formato: Libro electrónico
Idioma:Inglés
Publicado: Sebastopol, California : O'Reilly 2014.
Edición:Second edition
Materias:
Customer relations > Management.
Management information systems.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629128006719
Tabla de Contenidos:
  • Introduction to Zendesk
  • Initial setup
  • Security
  • User management
  • Channels
  • Fields and data capture
  • Agent support process
  • Automated business rules
  • Help center.

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