Cita APA (7a ed.)

Evans, D., Cothrel, J., & McKee, J. (2014). Social customer experience: Engage and retain customers through social media (1st edition.). John Wiley and Sons.

Cita Chicago Style (17a ed.)

Evans, Dave, Joe Cothrel, y Jake McKee. Social Customer Experience: Engage and Retain Customers Through Social Media. 1st edition. Indianapolis, IN: John Wiley and Sons, 2014.

Cita MLA (9a ed.)

Evans, Dave, et al. Social Customer Experience: Engage and Retain Customers Through Social Media. 1st edition. John Wiley and Sons, 2014.