Cita APA (7a ed.)

Taylor & Francis & Damelio, R. (2011). The basics of process mapping (Second edition.). Productivity Press.

Cita Chicago Style (17a ed.)

Taylor & Francis y Robert Damelio. The Basics of Process Mapping. Second edition. Boca Raton, FL: Productivity Press, 2011.

Cita MLA (9a ed.)

Taylor & Francis y Robert Damelio. The Basics of Process Mapping. Second edition. Productivity Press, 2011.