Ultimate basic business skills : training an effective workforce

Ultimate basic business skills training an effective workforce

Your business workforce is changing and you need to change with it! Employees are no longer coming to the table with the fundamental business skills needed for your company to succeed. Brand-new from ASTD, the organization that knows how to teach people at work, comes in an easy-to-use book that pro...

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Detalles Bibliográficos
Autor Corporativo: American Society for Training and Development Content Provider (content provider)
Otros Autores: Atwood, Christee Gabour, author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Alexandria, VA : American Society for Training & Development [2009]
Edición:1st edition
Colección:ASTD ultimate series Ultimate basic business skills
Materias:
Employees > Training of.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629026006719
Tabla de Contenidos:
  • Intro
  • Title
  • Copyright
  • The ASTD Ultimate Series
  • Content
  • Preface
  • Section One: Getting Started
  • Chapter 1: How to Use this Book
  • Chapter 2: Facilitating Business Skills Training
  • Section Two: Customer Service
  • Chapter 3: Customer Service Skills Overview
  • Chapter 4: Basics of Customer Service
  • Chapter 5: Telephone Skills Training
  • Chapter 6: Dealing With Difficult Customers
  • Chapter 7: Internal Customer Service
  • Section Three: Interpersonal Skills
  • Chapter 8: Interpersonal Skills Overview
  • Chapter 9: Communication Skills
  • Chapter 10: Presentation Skills
  • Chapter 11: Basic Networking
  • Chapter 12: Conflict Management
  • Section Four: Basic Business Skills
  • Chapter 13: Business Skills Overview
  • Chapter 14: Priority Management
  • Chapter 15: Decision Making and Problem Solving
  • Chapter 16: Business Writing and Email
  • Chapter 17: Basic Business Knowledge
  • Section Five: Professionalism
  • Chapter 18: Professionalism Overview
  • Chapter 19: Professional Image
  • Chapter 20: Social Skills and baisc Etiquette
  • Chapter 21: Working in Teams
  • Chapter 22: Work-Life Balance
  • Chapter 23- Professional Development
  • Appendix-Using the Accompanying Compact Disc
  • For Further Reading
  • About the Author
  • Index.

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