Conversation transformation recognize and overcome the 6 most destructive communication patterns
'Conversation Transformation' gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks.
| Otros Autores: | , , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, New York State :
McGraw-Hill Education
2012.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628967606719 |
Tabla de Contenidos:
- Can this conversation be saved?
- Teaching an old brain new tricks
- Polite fights
- Clairvoyant readings
- Catastrophe forecasts
- Question traps
- Gripe cycles
- Blame games
- SAVI "an all-purpose tool" to improve any conversation
- Afterword.
