Conversation transformation recognize and overcome the 6 most destructive communication patterns
'Conversation Transformation' gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks.
| Other Authors: | , , |
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| Format: | eBook |
| Language: | Inglés |
| Published: |
New York, New York State :
McGraw-Hill Education
2012.
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| Edition: | 1st edition |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628967606719 |
| Summary: | 'Conversation Transformation' gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. |
|---|---|
| Item Description: | Includes index. |
| Physical Description: | 1 online resource (viii, 246 p.) |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781280117602 9786613521897 9780071772105 |
