Getting an IT help desk job for dummies
Learn to: Explore careers in the IT Help Desk field and establish the path you want to follow Create a winning resume and cover letter and prepare for the interview Plan for post-education certifications and training to make yourself more marketable Explore the Help Desk career! Use this handy r...
| Otros Autores: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
John Wiley & Sons, Inc
2015.
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| Edición: | 1st edition |
| Colección: | --For dummies.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628956906719 |
Tabla de Contenidos:
- Title Page; Copyright Page; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Beyond This Book; Where We Go from Here; Part I So You Want to Be an IT Help Desk Engineer; Chapter 1 Embracing IT Help Desk Jobs; What Is a Help Desk?; Why Technical Support Matters; Heads in the Clouds; Why Companies Care about Technical Support; The IT Help Desk Job Market; Two, Two, Two Career Paths in One!; External help desk; Internal help desk; The difference; Deciphering Job Titles; What You'll Need to Get an IT Help Desk Job; Swimming in Acronym Soup
- Chapter 2 A Day in the Life of a Help Desk EngineerSo, What's the Plan?; Day 1: The Systems Analyst; Good morning!; Checking in: Part I; Punching tickets; Oh, my copier!; Lunch break!; Checking in: Part 2; A tale of two locations; Taking stock; Maintenance and such; Documentation master; Checking out; Day 2: The Consulting Magician; Wake up!; The daily standup; Getting assignments; The triage game; Client 1: Getting schooled; Lunch break!; Client 2: The Office (Hint: It's not a sitcom); Client 3: LA Law; Emergency!; All done; Day 3: The Help Desk Rep; Sleeping in; Tickets for brunchfast?
- Taking the callSupport via Instant Message; Tickets for snack; Lunch break!; More tickets, please; Remote control magic; The roundup corral; Signing off; How's That Sound?; Chapter 3 Why Starting at the Help Desk Is an Awesome Choice; What the Bureau of Labor Statistics Has to Say about All This IT Stuff; As Entry‐Level Jobs Go . . .; Creating Opportunities; Making an Impact; Don't Rock the Boat, But . . .; Profiling for Technical Support Professionals; The Luddite; The Chairperson; The Lounge Chair; The Stress Level; The Professor; The Perfect User; Solving Support Desk Scenarios
- Branching Outside Your Comfort ZoneAdvancing from Zero to CTO; Part II What You Need to Know; Chapter 4 The Education and the Mindset; Learning Your Way to Success; The basics of schooling; Higher education: Going comp sci; AA versus BS: Fight!!; Vocational training; Applying the Vulcan Mindset; The Born Nerd; The Natural Nerd; The Forged Nerd; The Master of Analytics; The Empath; Don't mind the mundane; Chapter 5 Education and Certifications; Researching Your Options; Understanding the Cost of Post-Education Programs; Facing the Regional Dilemma; Taking It to the Internet!
- To Cert or Not to CertThe problem with certifications; Why certifications matter, anyway; Helpful certifications to have; Chapter 6 Feeding Your Inner Nerd; Exactly How Awesome Growth Can Be; Stay on Target for Growth!; Online Resources; Operating systems: Windows; Operating systems: Mac OS X; Systems administration and networking; Software as a Service (SaaS); Antivirus resources; Software repositories; Use the Force, Luke!; Love that Linux; Don't be an OS hater; Upward Mobility; Android; iOS; BlackBerry; Windows Phone; BYOD; Part III Finding the Right Position for You
- Chapter 7 The Consulting Nerd
