Cita APA (7a ed.)

Jones, M. D. A., & Kober, J. J. C. (2010). Lead with Your Customer: Transforming Culture and Brand into World Class Excellence (1st edition.). American Society for Training & Development.

Cita Chicago Style (17a ed.)

Jones, Mark David Author, y J. Jeff Contributor Kober. Lead with Your Customer: Transforming Culture and Brand into World Class Excellence. 1st edition. [Place of publication not identified]: American Society for Training & Development, 2010.

Cita MLA (9a ed.)

Jones, Mark David Author, y J. Jeff Contributor Kober. Lead with Your Customer: Transforming Culture and Brand into World Class Excellence. 1st edition. American Society for Training & Development, 2010.