Baldrige Award winning quality -- 18th edition how to interpret the Baldrige criteria for ... performance excellence
Praise for Previous Editions of this Classic Guide:Our members and applicants rely heavily on Mark Graham Brown's book to help them implement the most current Baldrige Award criteria. This book is a 'must' for anyone who is serious about achieving performance excellence.-Thomas Hinton...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified]
CRC Press
2017.
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| Edición: | 18th ed |
| Colección: | Productivity Press Book
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628890806719 |
Tabla de Contenidos:
- Front Cover; Contents; INTRODUCTION; Chapter 1: Understanding the Malcolm Baldrige National Quality Award Criteria; Chapter 2: Preparing an Application for the Baldrige Award; Chapter 3: Key Themes and Relationships Among the Criteria; Chapter 4: Understanding the Baldrige Award Scoring Scale; Chapter 5: Interpreting the Criteria for the Organizational Profile; Chapter 6: Interpreting the Criteria for Leadership (1); Chapter 7: Interpreting the Criteria for Strategic Planning (2); Chapter 8: Interpreting the Criteria for Customer and Market Focus (3)
- Chapter 9: Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)Chapter 10: Interpreting the Criteria for Workforce Focus (5); Chapter 11: Interpreting the Criteria for operations focus (6); Chapter 12: Interpreting the Criteria for Results (7); Chapter 13: Preparing for a Site Visit; Chapter 14: Using a Baldrige Assessment as a Strategic Planning Tool; Back Cover
