Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours

Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours

In just 24 sessions of one hour or less, you will be up and running with Dynamics CRM 4. Using a straightforward, step-by-step approach, this book offers a quick way for you to get started with Dynamics CRM by leveraging real business examples, practice exercises, and big picture theory. In addition...

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Detalles Bibliográficos
Otros Autores: Stanton, Anne A Author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: [Place of publication not identified] Sams 2010
Edición:1st edition
Colección:Sams teach yourself in 24 hours series Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours
Materias:
Microsoft CRM.
Customer relations > Data processing
Relationship marketing
Management information systems
Commerce
Business & Economics
Marketing & Sales
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628881306719
Tabla de Contenidos:
  • What is Microsoft Dynamics CRM?
  • The basics : the CRM functionality vocabulary
  • The business roadmap
  • Infrastructure choices
  • Security
  • Managing leads
  • The account in more detail
  • The sales funnel
  • Marketing campaigns
  • Entering data as a salesperson
  • Configuring your interaction with Microsoft Dynamics CRM
  • Contacts and activity capture
  • Emailing from Microsoft Dynamics CRM
  • World mail merge
  • Outlook integration
  • Workflow : creating simple workflow
  • Support management
  • Contracts, cases, tickets, and capturing time
  • Scheduling
  • Utilizing the power of Microsoft Excel with CRM data
  • Reporting
  • Integration to the other applications
  • Microsoft Dynamics CRM utilities you can add
  • Microsoft Dynamics CRM as a development framework.

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