Just listen discover the secret to getting through to absolutely anyone
The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward. Just Li...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM
2010.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628868606719 |
Tabla de Contenidos:
- COVER; TITLE; COPYRIGHT; CONTENTS; FOREWORD; PREFACE TO THE PAPERBACK EDITION; ACKNOWLEDGMENTS; SECTION I: THE SECRET TO REACHING ANYONE; 1 WHO'S HOLDING YOU HOSTAGE?; The Persuasion Cycle; The Secret: Getting Through Is Simple; 2 A LITTLE SCIENCE: HOW THE BRAIN GOES FROM ""NO"" TO ""YES""; The Three-Part Brain; Amygdala Hijack and the Death of Rational Thought; Mirror Neurons; From Theory to Action; SECTION II: THE 9 CORE RULES FOR GETTING THROUGH TO ANYONE; 3 MOVE YOURSELF FROM ""OH F#@& TO OK""; Get Through to Yourself First; Speed Is Everything; The ""Oh F#@& to OK"" Process
- The Power of ""Oh F#@&""The ""Oh F#@& to OK"" Speed Drill; 4 REWIRE YOURSELF TO LISTEN; ""But I Do Listen! . . . Don't I?""; How Well Do You Know the People You Know?; 5 MAKE THE OTHER PERSON FEEL ""FELT""; Why Does ""Feeling Felt"" Change People?; The Steps to Making Another Person Feel ""Felt""; 6 BE MORE INTERESTED THAN INTERESTING; The ""Interesting"" Jackass; Don't Just Act Interested-Be Interested; 7 MAKE PEOPLE FEEL VALUABLE; 8 HELP PEOPLE TO EXHALE EMOTIONALLY AND MENTALLY; Moving a Person Away from Distress; Guiding a Person to Exhale; 9 CHECK YOUR DISSONANCE AT THE DOOR
- The Perils of Corporate DissonanceWhen You Can't Avoid Dissonance, Anticipate It; 10 When All Seems Lost-Bare Your Neck; Show Them Your Neck, and They'll Want to Show You Theirs; 11 STEER CLEAR OF TOXIC PEOPLE; Needy People; Bullies; Takers; Narcissists; Psychopaths; Mirror Check: Who's the Problem?; SECTION III: 12 EASY-TO-USE TOOLS FOR ACHIEVING BUY-IN AND GETTING THROUGH; 12 THE IMPOSSIBILITY QUESTION; 13 THE MAGIC PARADOX; The Cascade of ""Yes""; A Trust-Gaining Move; 14 THE EMPATHY JOLT; How It Works; When to Employ the Empathy Jolt; The Power of Analogy
- 15 THE REVERSE PLAY, EMPATHY JOLT #216 ""DO YOU BELIEVE THAT?""; 17 THE POWER OF ""HMMM. . . .""; 18 THE STIPULATION GAMBIT; 19 FROM TRANSACTION TO TRANSFORMATION; Negotiating Versus Relating; What Question Would Make You Look Up?; 20 SIDE BY SIDE; 21 FILL IN THE BLANKS; 22 TAKE IT ALL THE WAY TO ""NO""; 23 THE POWER THANK YOU AND POWER APOLOGY; ""Thank You"" Versus the Power Thank You; The Power Apology; SECTION IV: FAST FIXES FOR 7 CHALLENGING SITUATIONS; 24 THE TEAM FROM HELL; 25 CLIMBING THE LADDER; 26 THE NARCISSIST AT THE TABLE; 27 STRANGER IN TOWN; The Visibility Stage
- The Credibility StageThe Profitability Stage; 28 THE HUMAN EXPLOSION; 29 GETTING THROUGH TO YOURSELF; 30 SIX DEGREES OF SEPARATION; Create One-on-One Situations; Make Virtual Allies; Reach the Gatekeepers; AFTERWORD; INDEX; A; B; C; D; E; F; G; H; I; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y; ABOUT THE AUTHOR; KEYNOTES/WORKSHOPS; FREE SAMPLE CHAPTER FROM REAL INFLUENCE
