Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary

Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary

Don't settle for service that's anything less than extraordinary.

Detalles Bibliográficos
Autor principal: Curtin, Steve (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : AMACOM 2013.
Edición:1st ed
Materias:
Consumer satisfaction.
Product management.
Organizational change.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628831606719
Tabla de Contenidos:
  • Introduction
  • Function vs. essence
  • Three truths of exceptional customer service
  • Seven simple ways to raise customer service
  • Express genuine interest
  • Share unique knowledge
  • Convey authentic enthusiasm
  • Use appropriate humor
  • Provide pleasant surprises
  • Deliver service heroics
  • Incorporating job essence into job function
  • From ordinary to extraordinary
  • Index.

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