Cita APA (7a ed.)

Curtin, S. (2013). Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary. AMACOM.

Cita Chicago Style (17a ed.)

Curtin, Steve. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. New York: AMACOM, 2013.

Cita MLA (9a ed.)

Curtin, Steve. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. AMACOM, 2013.