Cita APA (7a ed.)

Hunt, B., & Ivergard, T. (2015). Designing service excellence: People and technology (1st edition.). CRC Press.

Cita Chicago Style (17a ed.)

Hunt, Brian, y Toni Ivergard. Designing Service Excellence: People and Technology. 1st edition. Boca Raton: CRC Press, 2015.

Cita MLA (9a ed.)

Hunt, Brian, y Toni Ivergard. Designing Service Excellence: People and Technology. 1st edition. CRC Press, 2015.