Buying, supporting, maintaining software and equipment an IT manager's guide to controlling the product lifecycle
Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of thos...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton :
CRC Press
[2014]
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628754406719 |
Tabla de Contenidos:
- Front Cover; Contents; Preface; Chapter 1: Equipment and Application Acquisition; Chapter 2: Initial Support and Maintenance; Chapter 3: Hardware Warranty Models; Chapter 4: Software Warranty and Support Models; Chapter 5: Finance and Accounting Issues for Maintenance and Support; Chapter 6: Responsibility for Defect Support; Chapter 7: Postwarranty Hardware Maintenance; Chapter 8: Machine Code and Embedded Software; Chapter 9: Service Parts; Chapter 10: Service Restoration and Support Process; Chapter 11: Building Blocks of the Machine: What Breaks and Why
- Chapter 12: Repair Issues by Product TypeChapter 13: Building Blocks of Using the Machine: Software Layers; Chapter 14: Software Support Issues; Chapter 15: Support Restrictions to Control Purchases; Chapter 16: Business Intelligence for Support and Maintenance; Chapter 17: End of Service Life and Obsolescence; Back Cover
