Service science, management, and engineering theory and applications
The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. Service Science, Management, and Engineering presents the...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Amsterdam :
Elsevier/Academic Press : Zhejiang University Press
2012.
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| Edición: | 1st edition |
| Colección: | Intelligent systems series.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628752006719 |
Tabla de Contenidos:
- Front Cover; Intelligent Systems Series; Service Science, Management, and Engineering: Theory and Applications; Copyright Page; Contents; Preface; 1 Overview of Service Science, Management, and Engineering; 1.1 What Is SSME?; 1.1.1 Information and Communication Technology; 1.1.2 ACP Theory; 1.2 Why Do We Need SSME?; 1.3 How Do We Benefit from SSME?; 1.3.1 Transportation System; 1.3.2 Logistics System; 1.3.3 Health Care System; 1.3.4 E-Commerce System; 1.3.5 Financial System; 1.4 Summary; References; 2 Servitization Strategy: Priorities, Capabilities, and Organizational Features
- 2.1 Introduction2.2 Background; 2.2.1 Context of the PC Industry; 2.2.2 Definitions of Servitization; 2.2.3 Benefits and Challenges of Servitization; 2.2.3.1 Benefits of Servitization; 2.2.3.2 Challenges of Servitization; 2.2.3.3 Conceptual Research Framework; 2.3 Research Methodology; 2.3.1 Case Study; 2.3.2 Case Company A; 2.3.3 Case Company B; 2.4 Servitization Strategy for PC Industry; 2.4.1 Strategic Priorities; 2.4.1.1 Product-Centric Servitization Strategy; 2.4.1.2 Service-Centric Servitization Strategy; 2.4.2 Capability Requirements
- 2.4.2.1 Capabilities for Product-Centric Servitization Strategy2.4.2.1.1 Product Innovation; 2.4.2.1.2 Logistics Integration; 2.4.2.1.3 Marketing; 2.4.2.2 Capabilities for Service-Centric Servitization Strategy; 2.4.2.2.1 Service Innovation; 2.4.2.2.2 Service Delivery and Experienced Experts; 2.4.2.2.3 Service Culture; 2.4.3 Organizational Features; 2.4.3.1 Global Manufacturing Network (GMN); 2.4.3.2 Global Service Network (GSN); 2.4.3.3 Evolution from Factory to GMN or GSN; 2.5 Managerial and Practical Implications; 2.5.1 Strategy Priority Depends on Core Competence
- 2.5.2 Leadership and Top Management Support2.5.3 Industry and Government Development Policy; 2.6 Conclusions; Acknowledgments; References; 3 Supply Chain Finance: Concept and Modeling; 3.1 Inefficient Financial Supply Chain; 3.2 Introduction to SCF Solutions; 3.2.1 Preshipment Finance; 3.2.2 Transit Finance; 3.2.3 Postshipment Finance; 3.3 Mathematical Representations of Supply Chain Finance; 3.3.1 A Survey; 3.3.2 Approximate Dynamic Programming; 3.3.2.1 Key Modeling Components and Notational Style; 3.3.2.2 Curses of Dimensionality; 3.3.2.3 ADP Solution Algorithm Design
- 3.3.2.4 Cross-Industry Applications3.3.3 A Three-Stage Supply Chain Finance Modeling Framework; 3.3.3.1 State Variable; 3.3.3.2 Decision Variable; 3.3.3.3 Exogenous Information Process; 3.3.3.4 Transition Function; 3.3.3.5 Reward Function; 3.3.3.6 Objective Function; 3.3.3.7 Curses of Dimensionality; 3.4 Future Research; References; 4 Designing and Assessing Participatory Public Services for Emerging Markets; 4.1 COCKPIT: A Participatory Service Design Methodology in a European Context; 4.2 Challenges of Service Provision in Emerging Markets
- 4.2.1 Case Study: The National Rural Employment Guarantee Scheme
