Cita APA (7a ed.)

Dishongh, R. (2014). Achieving patient (aka customer) experience excellence: Lessons from a successful cultural transformation in a hospital (1st edition.). Taylor & Francis.

Cita Chicago Style (17a ed.)

Dishongh, Rhonda. Achieving Patient (aka Customer) Experience Excellence: Lessons from a Successful Cultural Transformation in a Hospital. 1st edition. Boca Raton: Taylor & Francis, 2014.

Cita MLA (9a ed.)

Dishongh, Rhonda. Achieving Patient (aka Customer) Experience Excellence: Lessons from a Successful Cultural Transformation in a Hospital. 1st edition. Taylor & Francis, 2014.