Make difficult people disappear how to deal with stressful behavior and eliminate conflict
"Save your organization by building the skills to deal with difficult people We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan nee...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, N.J. :
Wiley
2012.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628702306719 |
Tabla de Contenidos:
- Machine generated contents note: Introduction Chapter 1: BRIBES ... in the Form of Sprinkles? Chapter 2: SHIFTS ... in Your Expectations Chapter 3: LABELS ... that Actually Make Sense Chapter 4: MAPS ... Showing Where Others Can Go Before Being Told Chapter 5: PRAISE ... without Pom-Poms, Unless that's What They Need Chapter 6: CLUES ... that You can Finally Hear Chapter 7: HOPE ... in What Others Intend Despite What They Do Chapter 8: WHEELS ... of Motion Not Attached to a Bus Chapter 9: HABITS ... that Help You Be You and Let Them be Them Conclusion Appendix: CORE Snapshot Author's Note on Sources Acknowledgements About the Author.
