IT release management a hands-on guide
When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more c...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, FL :
CRC Press
c2012.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628697606719 |
Tabla de Contenidos:
- Cover; Title Page; Copyright; Contents; Introduction; 1: Overview; 2: Basic Concepts; 3: Release Management and Project Management Kissing Cousins; 4: Release Management Is Not Just for Software Development; 5: The Release Lifecycle; 6: Release Measures and Metrics; 7: Selling Release Management; Appendix A: Release Policy; Appendix B: RACI Matrix; Appendix C: Release Deliverables Checklist; Appendix D: Master Test Plan; Appendix E: New Environment Request Form (NERF); Appendix F: Infrastructure Design Document (IDD); Appendix G: Security Risk Assessment; Appendix H: Functional Specifications
- Appendix I: Operational Readiness Testing Manual (ORT)Appendix J: Support and Escalation Turnover Document; Appendix K: Master Training Plan; Appendix L: Service Level Agreement; Appendix M: IT Service Continuity and Recovery Plan; Appendix N: Post-Implementation Review; Index
