Customer experience for dummies
Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online re...
| Other Authors: | |
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| Format: | eBook |
| Language: | Inglés |
| Published: |
Hoboken, NJ:
Wiley
c2015.
Hoboken, New Jersey : [2015] |
| Edition: | 1st edition |
| Series: | --For dummies.
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628686706719 |
| Summary: | Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable |
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| Item Description: | "Making everything easier!"--Cover. Includes index. |
| Physical Description: | 1 online resource (364 p.) |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781118756041 9781118756218 |
