Cita APA (7a ed.)

Kelleher, B. (2015). Customer experience for dummies (1st edition.). Wiley.

Cita Chicago Style (17a ed.)

Kelleher, Bob. Customer Experience for Dummies. 1st edition. Hoboken, NJ: Wiley, 2015.

Cita MLA (9a ed.)

Kelleher, Bob. Customer Experience for Dummies. 1st edition. Wiley, 2015.