Engaging government employees motivate and inspire your people to achieve superior performance
Engaged employees are high performing employees-and the public sector today can't afford anything less.
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association
2013.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628682406719 |
Tabla de Contenidos:
- Cover; Engaging Government Employees; Title; Copyright; Dedication; Contents; 1 The Power of Employee Engagement and What This Book Is About; 2 So What Is Employee Engagement, Exactly?; 3 Why Engagement Matters: The Business Case for Improving Engagement; 4 The Special Case of Public Service and How This Affects Engagement and Efforts to Improve It; 5 How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement; 6 Measuring Employee Engagement; 7 A Process Model for Measuring and Improving Employee Engagement
- 8 Steps 1 and 2: Planning and Conducting the Employee- Engagement Survey9 Step 3: Reporting and Analyzing Survey Results: So What Do All These Numbers Mean?; 10 Step 4: Taking Action to Improve Employee Engagement; 11 Step 5: Sustaining Higher Levels of Engagement; 12 What Public-Sector Organizations Have Actually Done to Improve Engagement; 13 The Role of Human Resources; 14 Getting Started on the Journey to Improved Employee Engagement; Appendix 1 Action Plan Evaluation Worksheet; Appendix 2 Sample Communication Plan; Notes; Index
