Cita APA (7a ed.)

Bell, C. R., & Patterson, J. R. (2011). Wired and dangerous: How your customers have changed and what to do about it (0 ed.). Berrett-Koehler Publishers.

Cita Chicago Style (17a ed.)

Bell, Chip R., y John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. 0 ed. San Francisco: Berrett-Koehler Publishers, 2011.

Cita MLA (9a ed.)

Bell, Chip R., y John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. 0 ed. Berrett-Koehler Publishers, 2011.