APA (7th ed.) Citation

International Business Machines Corporation International Technical Support Organization. Content Provider & Ballard, C. (2006). Improving business performance insight-- with business intelligence and business process management. International Business Machines Corporation.

Chicago Style (17th ed.) Citation

International Business Machines Corporation International Technical Support Organization. Content Provider and Chuck Ballard. Improving Business Performance Insight-- with Business Intelligence and Business Process Management. [Place of publication not identified]: International Business Machines Corporation, 2006.

MLA (9th ed.) Citation

International Business Machines Corporation International Technical Support Organization. Content Provider and Chuck Ballard. Improving Business Performance Insight-- with Business Intelligence and Business Process Management. International Business Machines Corporation, 2006.