International Business Machines Corporation International Technical Support Organization. Content Provider & Ballard, C. (2006). Improving business performance insight-- with business intelligence and business process management. International Business Machines Corporation.
Cita Chicago Style (17a ed.)International Business Machines Corporation International Technical Support Organization. Content Provider y Chuck Ballard. Improving Business Performance Insight-- with Business Intelligence and Business Process Management. [Place of publication not identified]: International Business Machines Corporation, 2006.
Cita MLA (9a ed.)International Business Machines Corporation International Technical Support Organization. Content Provider y Chuck Ballard. Improving Business Performance Insight-- with Business Intelligence and Business Process Management. International Business Machines Corporation, 2006.
