The ITSM iron triangle incidents, changes and problems : stories in transforming ITIL best practice into operational success
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Pub
2012.
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| Edición: | 1st edition |
| Colección: | Stories in transforming ITIL® best practice into operational success, 1
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628643106719 |
Tabla de Contenidos:
- Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way
- Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources
