The ITSM iron triangle incidents, changes and problems : stories in transforming ITIL best practice into operational success
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Pub
2012.
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| Edición: | 1st edition |
| Colección: | Stories in transforming ITIL® best practice into operational success, 1
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628643106719 |
