Cita APA (7a ed.)

McLean, D. (2012). The ITSM iron triangle: Incidents, changes and problems : stories in transforming ITIL best practice into operational success (1st edition.). IT Governance Pub.

Cita Chicago Style (17a ed.)

McLean, Daniel. The ITSM Iron Triangle: Incidents, Changes and Problems : Stories in Transforming ITIL Best Practice into Operational Success. 1st edition. Ely, Cambridgeshire: IT Governance Pub, 2012.

Cita MLA (9a ed.)

McLean, Daniel. The ITSM Iron Triangle: Incidents, Changes and Problems : Stories in Transforming ITIL Best Practice into Operational Success. 1st edition. IT Governance Pub, 2012.