Crucial conversations tools for talking when stakes are high
The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, United States of America :
McGraw-Hill Education
2011.
2012. |
| Edición: | Second edition |
| Colección: | McGraw-Hill's AccessEngineering
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628629806719 |
Tabla de Contenidos:
- What's a crucial conversation? : and who cares?
- Mastering crucial conversations : the power of dialogue
- Start with heart : how to stay focused on what you really want
- Learn to look : how to notice when safety is at risk
- Make it safe : how to make it safe to talk about almost anything
- Master my stories : how to stay in dialogue when you're angry, scared, or hurt
- State my path : how to speak persuasively, not abrasively
- Explore others' paths : how to listen when others blow up or clam up
- Move to action : how to turn crucial conversations into action and results
- Yeah, but : advice for tough cases
- Putting it all together : tools for preparing and learning.
