Becoming a conflict competent leader how you and your organization can manage conflict effectively
""An amazingly comprehensive collection of designs, options, examples, and techniques on how to move from conflict avoidance to constructive resolution.""-Jim Kouzes, coauthor, The Leadership Challenge Praise for Craig E. Runde and Tim A. Flanagan's Books Building Conflic...
| Otros Autores: | , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco, California :
Jossey-Bass
2013.
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| Edición: | 2nd ed |
| Colección: | J-B CCL (Center for Creative Leadership)
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628584906719 |
Tabla de Contenidos:
- Cover; FREE Premium Content; Title page; Copyright page; A Joint Publication of The Jossey-Bass Business & Management Series and The Center for Creative Leadership; Dedication; Preface to the Second Edition; 1 The What and Why of Conflict Competent Leaders; Individual Conflict Competence; Team and Organizational Conflict Competence; Why Conflict Competent Leaders Are Needed; Summary; 2 Understanding the Dynamics of Conflict and Your Responses to It; What Is Conflict?; The Nature of Conflict; Retaliatory Cycles; Roles and Outcomes; Responses to Conflict; Summary; 3 Cool Down
- The Origin and Nature of Conflict EmotionsRegulating Emotions; Managing Others; Summary; 4 Slow Down and Reflect; Reflecting on Your Own Experience; Reflecting on Others' Experiences of Conflict; Looking at the Bigger Picture; Moving Ahead; Reflection in Action; Summary; 5 Preventing Destructive Responses to Conflict; Intensity Levels; Destructive Behaviors; Summary; 6 Fostering Constructive Responses to Conflict; Weathering the Storm of Conflict; Constructive Behaviors; Summary; 7 Developing and Leading Conflict Competent Teams; Establishing the Right Climate
- Engaging in Constructive CommunicationGetting and Staying on Track; A Note About Virtual and Global Teams; Summary; 8 Creating Conflict Competent Organizations; Benefits of Organizational Conflict Competence; Paths to Conflict Competence; Characteristics and Components of an Integrated Conflict Management System; Creating an ICMS for Your Organization; Leader Roles in Building Organizational Conflict Competence; Summary; Epilogue; Resources; The Becoming Conflict Competent Course; Books; Programs; Organizational Conflict Management System Design Resource; References; The Authors; Index
- About the Center for Creative Leadership
