Fundamentals of performance improvement optimizing results through people, process, and organizations : interventions, performance support tools, case studes
"Fundamentals of Performance Improvement is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-ste...
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| Other Authors: | , |
| Format: | eBook |
| Language: | Inglés |
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San Francisco, Calif. :
Pfeiffer
2012.
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| Edition: | 3rd ed |
| Series: | Wiley Desktop Editions
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628583106719 |
Table of Contents:
- Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations; Contents; List of Figures; List of Tables; List of Exhibits; List of Case Studies; List of Performance Support Tools; Acknowledgments; Foreword-The Practice of Performance Improvement, by Judith A. Hale; Foreword-Fundamentals of Performance Technology, by Dale Brethower; Foreword-Performance Improvement Interventions, by William W. Lee; Introduction; Section 1: Performance Improvement and the Performance Improvement/HPT Model; Chapter 1: Overview of Performance Improvement
- Chapter 2: Performance Improvement/HPT Model-An Overview Chapter 3: Change Management; Case Study 1.1: Boutique Marketing Company; Case Study 1.2: Strategic Performance Management in Georgia Education; Case Study 1.3: Reducing Municipal Strife Through Engagement; Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally; Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects That Yield Results; Section 2: Performance Analysis; Chapter 4: Overview of Performance Analysis; Chapter 5: Organizational Analysis
- Chapter 6: Environmental Analysis Chapter 7: Gap Analysis; Chapter 8: Cause Analysis; Case Study 2.1: The Blake Company/Mutschler Kitchens; Case Study 2.2: Physician Performance Report Accuracy and Timeliness; Section 3: Intervention Selection, Design, and Development; Chapter 9: Intervention Selection; Chapter 10: Learning Interventions; Chapter 11: Performance Support Interventions; Chapter 12: Job Analysis/Work Design Interventions; Chapter 13: Personal Development Interventions; Chapter 14: HRD Interventions; Chapter 15: Organizational Communication Interventions
- Chapter 16: Organization Design and Development Chapter 17: Financial Systems Interventions; Chapter 18: Intervention Design; Chapter 19: Making the Business Case; Chapter 20: Intervention Development; Case Study 3.1: No Room for Error; Case Study 3.2: Acquisition of Westford Bank by Spring Harbor Bank; Exhibit 3.1: Information Technology Company Aligns Workforce to Business Strategy and Direction; Section 4: Intervention Implementation and Maintenance; Chapter 21: Intervention Implementation and Maintenance; Chapter 22: Techniques for Implementation and Maintenance
- Case Study 4.1: Church Pension Fund: The GREAT Model Case Study 4.2: St. Luke Lutheran Church and School; Section 5: Intervention Evaluation; Chapter 23: Overview of Evaluation; Chapter 24: Planning and Conducting Evaluation; Case Study 5.1: ABC Automotive Company-Dealership Sales and Marketing Academy; Case Study 5.2: Community Healthcare Association of the Dakotas; Appendices; Appendix A: ISPI's Performance Technology Standards; Appendix B: Certified School Improvement Specialist Standards; Appendix C: ISPI's Code of Ethics; Glossary; About the Authors; Name Index; Subject Index
