The secrets of facilitation the SMART guide to getting results with groups
"This thoroughly revised and updated edition of The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco :
Jossey-Bass
2012.
|
| Edición: | New and rev |
| Colección: | The Jossey-Bass Business & Management Series
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628542106719 |
Tabla de Contenidos:
- Intro
- The Secrets of Facilitation: The SMART Guide to Getting Results with Groups
- Copyright
- Contents
- Introduction to the Second Edition
- What's New in the Second Edition?
- Case Study: The Secrets in Action-How Two Practitioners Have Put the Secrets to Work
- Introduction: A Powerful Secret
- Case Study: Learning the Powerful Secret
- Secret #1-The Fundamental Secret of Facilitation
- Case Study: The Sanitation Workers
- Learning to Apply the Fundamental Secret
- The Principles of SMART Facilitation
- More Ways to Apply the Secret
- What This Book Will Do for You
- Where to Start
- I. What is the Role of a Facilitator?
- Questions Answered in This Chapter
- Case Study: The Facilitator's Role in Civic Leadership Groups
- Sample Scenarios: Group Solutions Needed
- When Is Facilitation Appropriate?
- Secret #2-The Secret of When to Use Facilitation
- Definition: What Is a Facilitated Session?
- What Are the Responsibilities of a Facilitator?
- The Soul of a Facilitator
- When Is Facilitation Not Appropriate?
- Facilitation: Where Is the Industry Today?
- What's Next for Facilitation?
- Applying the Secrets to Gain Buy-In to a Strategic Plan
- Facilitator's Checklist for Understanding Facilitation and the Roles of a Facilitator
- Exercise Your Skills
- Note
- II. The Secrets to Questioning: Design Your Questions to Get Better Answers
- Questions Answered in This Chapter
- Case Study: Starting Questions
- The Starting Question
- Secret #3-The Secret of the Starting Question
- Delivering Great Starting Questions
- Choosing the Question Verb
- Case Study: The Starting Question to Engage the VP's Number Two
- The Reacting Questions
- Secret #4-The Secret to Guiding a Group
- Floating an Idea
- Secret #5-The Secret to Influencing Idea Ownership
- Applying the Questioning Techniques.
- A Final Note on Questioning
- Facilitator's Checklist for Questioning
- Exercise Your Skills
- III. The Secrets to Preparing: Know Your 5 Ps
- Questions Answered in This Chapter
- Case Study: The Principals' Conference
- The 5 Ps of Preparation
- Secret #6-The Secret to Preparation: The 5 Ps
- It's All About Purpose
- Secret #7-The Secret Power of Purpose
- Defining the Product
- Secret #8-The Secret to Defining the Session Product: The 3 Hs
- Selecting Participants
- Identifying the Probable Issues
- Preparing the Process
- The Meeting Notice
- Case Study: Preparing for Vision Councils
- Special Topic: Managing a Sponsor
- Secret #9-The Secret to Managing a Sponsor's Presence
- Applying the 5 Ps
- Facilitator's Checklist for Preparing
- Exercise Your Skills
- IV. The Secrets to Starting: Inform, Excite, Empower, Involve
- Questions Answered in This Chapter
- Case Study: Kicking off Vision 2020
- Opening the Session
- Secret #10-The Secret to a Strong Opening
- Secret #11-The Secret to Exciting in the Opening
- Gaining Buy-In to the Agenda
- Secret #12-The Secret to Gaining Agenda Buy-In
- Using Ground Rules
- Secret #13-The Secret to Using Ground Rules
- Case Study: Avoiding the Executive Feeding Frenzy
- Using Parking Boards
- Secret #14-The Secret to Parking Boards
- Effective Introductions
- Secret #15-The Secret to Effective Introductions
- Opening Nonfacilitated Meetings
- When Should You Arrive for the Meeting?
- Getting Started on Time
- Secret #16-The Secret to Starting on Time
- Applying the Secrets to Starting
- Facilitator's Checklist for Getting the Session Started
- Exercise Your Skills
- V. The Secrets to Focusing: Establish the Course, Avoid Detours
- Questions Answered in This Chapter
- Case Study: Facilitating the Senator and the Chief of Staff.
- Secret #17-The Secret to Using Checkpoints
- Focusing the Group: Using Checkpoints
- The Extended Checkpoint
- Warming Up a Group
- Secret #18-The Secret to Warming Up a Group
- Delivering Accurate, Clear, and Concise Directions (PeDeQs)
- Secret #19-The Secret to Giving Clear Directions
- Keeping a Group on Track
- Secret #20-The Secret to Keeping a Group on Track
- Managing Breakout Groups
- Secret #21-The Secret to Effective Breakout Groups
- Secret #22-The Secret to Rotating Flip Charts
- Applying the Secrets to Focusing
- Facilitator's Checklist for Focusing a Group
- Exercise Your Skills
- VI. The Secrets to Recording: The Power of the Pen-Use It, Don't Abuse It, Make It Theirs
- Questions Answered in This Chapter
- Case Study: Public Safety Collaborative
- How Facilitators Abuse the Pen
- Using, Not Abusing the Pen
- Secret #23-The Secret to Using, Not Abusing, the Power of the Pen
- Case Study: The Power of the Pen, ELMO, and Parking Boards
- Knowing What to Record
- Secret #24-The Secret to Knowing What to Record
- Managing the Recording Process
- Secret #25-The Secret to Keeping the Recording Concise
- Using Strategies to Avoid Lulls While Writing
- Secret #26-The Secret to Avoiding Lulls While Writing
- Additional Techniques for Recording
- The Seven Deadly Sins of Facilitation
- Applying the Secrets to Recording
- Facilitator's Checklist for Recording
- Exercise Your Skills
- VII. The Secrets to Information Gathering: Know Your Tools and How to use them
- Questions Answered in This Chapter
- Case Study: The Retailing Conference
- Understanding the Major Information Gathering and Processing Functions
- Understanding Processing Groups
- Understanding Processing Order
- Gathering and Processing Information
- Secret #27-The Secret to Gathering Information
- Gathering Facts.
- Secret #28-The Secret to Getting the Details
- Categorizing
- Secret #29-The Secret to Categorizing
- Inquiring
- Secret #30-The Secret to Q&
- A Sessions
- Generating Ideas
- Secret #31-The Secret to Generating Ideas
- Prioritizing
- Secret #32-The Secret to Prioritizing
- Reporting
- Secret #33-The Secret to Reporting Back
- Getting Feedback
- Secret #34-The Secret to Getting Quality Feedback
- Additional Information Gathering and Processing Strategies
- Applying the Secrets to Information Gathering
- Case Study: Facilitation in the Classroom
- Facilitator's Checklist for Information Gathering
- Exercise Your Skills
- VIII. The Secrets to Closing: Review, Define, Evaluate, End, Debrief
- Questions Answered in This Chapter
- Case Study: Polling for Agreement at the Close
- Secret #35-The Secret to a Strong Close
- Reviewing Activities Completed and Personal Objectives
- Confirming Commitment to Decisions Made
- Secret #36-The Secret to Confirming Commitment to Decisions
- Clearing the Issues List
- Secret #37-The Secret to Clearing the Issues List
- Assigning Actions
- Secret #38-The Secret to Assigning Actions
- Defining What Can Be Communicated About the Session
- Evaluating the Session
- Ending the Session
- Debriefing
- What If the Session Is Running Behind?
- What If the Session Is Going to Run Over?
- Delivering a Partial Close
- Facilitator's Checklist for Closing
- Exercise Your Skills
- IX. The Secrets to Managing Dysfunction: Conscious Prevention, Early Detection, Clean Resolution
- Questions Answered in This Chapter
- Case Study: The Chairman and the COO
- Dysfunctional Behavior-What Is It?
- Secret #39-The Secret to Understanding Dysfunction
- Techniques for Conscious Prevention
- Secret #40-The Secret to Preventing Dysfunction
- Techniques for Early Detection.
- Secret #41-The Secret to Detecting Dysfunction
- Techniques for Clean Resolution
- Secret #42-The Secret to Resolving Dysfunction
- Recommended Responses to Various Dysfunctions
- When the Unexpected Happens
- Secret #43-The Secret to Responding When the Unexpected Happens
- Responding to Mistakes and Attacks
- Case Study: Making a Mistake as the Facilitator
- Secret #44-The Secret to Responding to Mistakes and Attacks
- Rewarding Functional Behavior
- Lesson Learned
- Applying the Secrets to Managing Dysfunction
- Facilitator's Checklist for Managing Dysfunction
- Exercise Your Skills
- X. The Secrets to Consensus Building: Create and Maintain a Consensus-Focused Process
- Questions Answered in This Chapter
- Case Study: Consensus on Values
- Defining Consensus
- Secret #45-The Secret to Understanding Consensus
- Deciding How to Decide
- Secret #46-The Secret of Five-Finger Consensus
- Understanding Why People Disagree
- Secret #47-The Secret to Understanding Disagreement
- Secret #48-The Secret to Resolving a Level 3 Disagreement
- Filling Your Toolbox of Consensus Building Techniques
- Secret #49-The Secret to Resolving a Level 1 Disagreement
- Secret #50-The Secret to Resolving a Level 2 Disagreement
- Case Study: Improving Customer Delivery Times
- Secret #51-The Secret to Using Weighted Scoring
- Revisiting the Family Vacation
- Applying the Secrets to Consensus
- Secret #52-The Secret to Gaining Consensus on Wording
- Facilitator's Checklist for Consensus Building
- Exercise Your Skills
- XI. The Secrets to Energy: Set the Pace, Anticipate the Lulls, React Accordingly
- Questions Answered in This Chapter
- Case Study: Learning the Impact of Energy
- Understanding the Impact of Energy
- Secret #53-The Secret of Energy: The Three Es
- Projecting Energy from the Start.
- Secret #54-The Secret to Starting with Energy.
