Moeller, R. R. (2013). Executive's guide to IT governance: Improving systems processes with service management, COBIT, and ITIL (1st edition.). John Wiley & Sons, Inc.
Cita Chicago Style (17a ed.)Moeller, Robert R. Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL. 1st edition. Hoboken, N.J.: John Wiley & Sons, Inc, 2013.
Cita MLA (9a ed.)Moeller, Robert R. Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL. 1st edition. John Wiley & Sons, Inc, 2013.
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