Change or die the business process improvement manual
Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, FL :
CRC Press/Taylor & Francis
2012.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628536306719 |
Tabla de Contenidos:
- Front Cover; Contents; Preface; About the Authors; Acknowledgments; Chapter 1 - Case Study: URHere Co.; Chapter 2 - Vision and Goals; Chapter 3 - Change Management; Chapter 4 - Stakeholder Analysis; Chapter 5 - Core Process; Chapter 6 - Business Process Improvement; Chapter 7 - Facilitation and Business Process Improvement Methodology; Chapter 8 - The Case for Business Process Improvement; Chapter 9 - Tools for Business Process Improvement; Chapter 10 - Process Selection; Chapter 11 - Process Characteristics; Chapter 12 - Workflow Diagrams; Chapter 13 - Workflow Characteristics
- Chapter 14 - Phase Gate OneChapter 15 - Dreams of the Process; Chapter 16 - Process Measurements; Chapter 17 - Strengths and Weaknesses; Chapter 18 - Business Process Improvement Planning; Chapter 19 - Phase Gate Two; Chapter 20 - Assumptions and Rules; Chapter 21 - Improve the Process; Chapter 22 - Phase Gate Three; Chapter 23 - Implementation Plan; Chapter 24 - Phase Gate Four; Chapter 25 - Procedures; Chapter 26 - Audit; Chapter 27 - Phase Gate Five; Appendix A: Structuring Your Workshop; Appendix B: Workshop Tools; Appendix C: Workshop Agendas; Bibliography; Glossary; Back Cover
